Refund and returns policy
At DearMother, we strive to provide our valued customers with high-quality products that meet their expectations. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. We have implemented a comprehensive Refund and Returns Policy to ensure a smooth and hassle-free experience for you.
1. Returns and Exchanges
If for any reason you are not entirely satisfied with your purchase from DearMother, you may return the item within 30 days of the purchase date. The product must be unused, in its original packaging, and accompanied by the proof of purchase. We offer a full refund or exchange for eligible items.
2. Refund Process
To initiate a refund, please contact our customer support team either via email or phone. Provide them with the details of your purchase, including the order number and reason for the return. Our team will guide you through the process and provide you with a return authorization if applicable. Once we receive the returned item, our team will inspect it to ensure it meets the required conditions. Upon approval, we will process your refund within 5-7 business days using the original payment method.
Please note that certain items are non-refundable and non-exchangeable unless they are faulty or damaged upon arrival. These items include personalized or custom-made products. Additionally, for hygiene reasons, certain items such as intimate apparel or skincare products cannot be returned unless they are unopened and in their original sealed packaging.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will gladly replace the item or provide a full refund, including any shipping charges incurred.
5. Return Shipping
Customers are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
6. Store Credit
In certain cases, instead of a refund, we may offer store credit to be used for future purchases. Store credit will be issued in the form of a digital voucher or code and can be applied during the checkout process.
At DearMother, we value your satisfaction and aim to make the refund and returns process as simple as possible. We encourage you to review our full Refund and Returns Policy on our website for more detailed information. If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team.